Ibnosina Journal of Medicine and Biomedical Sciences

ORIGINAL ARTICLE
Year
: 2019  |  Volume : 11  |  Issue : 2  |  Page : 62--67

Family satisfaction with intensive care services: A survey from three tertiary hospital units


Ayman Ali1, Kalpana Krishnareddy1, Tom Loney2, Hubert Hon1 
1 Department of Critical Care Medicine, Sheikh Khalifa Medical City, Abu Dhabi, United Arab Emirates
2 Department of Basic Medical Sciences, College of Medicine, Mohammed Bin Rashid University of Medicine and Health Sciences, Dubai, United Arab Emirates

Correspondence Address:
Hubert Hon
Department of Critical Care Medicine, Sheikh Khalifa Medical City, Karamah Street, Abu Dhabi, P.O. Box 51900
United Arab Emirates

Objectives: We aimed to investigate the level of family satisfaction in three intensive care units (ICUs) in a tertiary hospital in the United Arab Emirates, which is a multicultural society.Methods: This was a cross-sectional study. Family members of patients who were admitted to the ICU for more than 48 h were included in the study. Families were approached with a validated FS24-ICU Family Satisfaction Survey Questionnaire. One hundred questionnaires were collected over 3 months from January 1, 2016, to March 31, 2016, in the pediatric medical-surgical and cardiac, adult cardiac, and adult medical/surgical ICUs.Results: The overall level of satisfaction measured as total satisfaction score, medical care score, and decision-making score were 75.1 ± 14.2, 80.1 ± 18.6, and 68.1 ± 11.5, respectively. These results are comparable to other high-income and developed countries. Conclusions: This is the very first study from the UAE demonstrating a high level of patient family satisfaction in both adult and pediatric ICUs. This study also highlighted areas where further improvement needs to occur.


How to cite this article:
Ali A, Krishnareddy K, Loney T, Hon H. Family satisfaction with intensive care services: A survey from three tertiary hospital units.Ibnosina J Med Biomed Sci 2019;11:62-67


How to cite this URL:
Ali A, Krishnareddy K, Loney T, Hon H. Family satisfaction with intensive care services: A survey from three tertiary hospital units. Ibnosina J Med Biomed Sci [serial online] 2019 [cited 2019 Nov 15 ];11:62-67
Available from: http://www.ijmbs.org/article.asp?issn=1947-489X;year=2019;volume=11;issue=2;spage=62;epage=67;aulast=Ali;type=0