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Year : 2019  |  Volume : 11  |  Issue : 2  |  Page : 62-67

Family satisfaction with intensive care services: A survey from three tertiary hospital units

1 Department of Critical Care Medicine, Sheikh Khalifa Medical City, Abu Dhabi, United Arab Emirates
2 Department of Basic Medical Sciences, College of Medicine, Mohammed Bin Rashid University of Medicine and Health Sciences, Dubai, United Arab Emirates

Correspondence Address:
Hubert Hon
Department of Critical Care Medicine, Sheikh Khalifa Medical City, Karamah Street, Abu Dhabi, P.O. Box 51900
United Arab Emirates
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/ijmbs.ijmbs_93_18

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Objectives: We aimed to investigate the level of family satisfaction in three intensive care units (ICUs) in a tertiary hospital in the United Arab Emirates, which is a multicultural society.Methods: This was a cross-sectional study. Family members of patients who were admitted to the ICU for more than 48 h were included in the study. Families were approached with a validated FS24-ICU Family Satisfaction Survey Questionnaire. One hundred questionnaires were collected over 3 months from January 1, 2016, to March 31, 2016, in the pediatric medical-surgical and cardiac, adult cardiac, and adult medical/surgical ICUs.Results: The overall level of satisfaction measured as total satisfaction score, medical care score, and decision-making score were 75.1 ± 14.2, 80.1 ± 18.6, and 68.1 ± 11.5, respectively. These results are comparable to other high-income and developed countries. Conclusions: This is the very first study from the UAE demonstrating a high level of patient family satisfaction in both adult and pediatric ICUs. This study also highlighted areas where further improvement needs to occur.

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